Privacy Politcy

🧾 SaintVerre Store 

1. Privacy Policy

Last updated: October 2025

At SaintVerre, accessible from www.saintverre.nl, your privacy is one of our main priorities. This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect

  • Personal details: name, email address, phone number, and shipping address.

  • Payment details (processed securely via third-party gateways — we do not store card information).

  • Browsing and device data (cookies, IP address, browser type, location).

How We Use Your Information

  • To process and ship your orders.

  • To communicate about your purchases and provide customer support.

  • To improve our store experience and personalize your browsing.

  • To comply with legal obligations under EU and Dutch law.

Data Protection

We follow GDPR (General Data Protection Regulation) standards.
Your data is stored securely and never shared with unauthorized third parties.

Your Rights

You have the right to:

  • Request access, correction, or deletion of your personal data.

  • Withdraw consent for marketing at any time.

📩 For any privacy concerns, contact us at supportcontact@saintverre.nl.

2. Refund & Return Policy

Last updated: October 2025

At SaintVerre, we want you to love your purchase.
If you are not satisfied, you can return or exchange your order under the terms below.

Returns

  • You may request a return within 14 days of receiving your item (EU Right of Withdrawal).

  • Items must be unused, in original packaging, and in resellable condition.

  • To initiate a return, email us at supportcontact@saintverre.nl with your order number and reason.

Non-returnable items

  • Gift cards and final-sale items.

  • Customized or prescription lenses.

Refunds

Once your return is received and inspected, we will notify you.
Approved refunds will be issued to your original payment method within 5–10 business days.

Shipping costs

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

3. Shipping Policy

Processing Time:
Orders are typically processed within 1–3 business days.

Shipping Time:

  • Netherlands & EU: 3–7 business days.

  • International: 7–14 business days (may vary by location).

Shipping Partners:
We work with trusted couriers such as PostNL, DHL, and DPD to ensure fast and safe delivery.

Tracking:
A tracking number will be sent via email once your order has been shipped.

Customs & Duties:
International buyers are responsible for any customs duties or import taxes applied by their country.

📩 Questions? Email us anytime at supportcontact@saintverre.nl.

4. Terms & Conditions

General

These Terms & Conditions apply to all purchases made on www.saintverre.nl.
By placing an order, you agree to these terms.

Products

We strive to ensure all product information, pricing, and images are accurate.
SaintVerre reserves the right to correct errors or update details at any time.

Payments

Payments are processed securely via certified third-party gateways (e.g., Stripe, PayPal).
Prices are displayed in EUR (€) and include VAT unless otherwise stated.

Liability

SaintVerre is not responsible for indirect damages such as loss of profit or data due to product misuse or delivery delays.

Governing Law

These terms are governed by the laws of the Netherlands.

5. Cookie Policy

SaintVerre uses cookies to enhance your browsing experience.

What are cookies?

Cookies are small text files stored on your device to improve site functionality and analytics.

Types of cookies we use:

  • Essential cookies: Required for checkout and cart functions.

  • Analytics cookies: Help us improve website performance.

  • Marketing cookies: Used for personalized ads and remarketing.

You can manage or disable cookies through your browser settings at any time.

6. Contact Information

If you have any questions about these policies, please contact us:

SaintVerre
📧 Email: supportcontact@saintverre.nl
🌍 Website: www.saintverre.nl
📍 Based in the Netherlands