Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Is this website reliable?
Yes, it is. SaintVerre uses SSL security to protect all your information. This is a legal requirement for every online shop within the EU.
We only work with trusted payment systems, so your details — including card information — stay safe and encrypted.
If you ever have any questions, please send us an email at supportcontact@saintverre.nl. We are happy to help.
Why does delivery take 12 to 25 days?
We work with international suppliers to provide you with the best quality and fair prices.
Our products are shipped from partners in Europe, the USA, and Asia, which sometimes takes a bit longer due to customs or local handling times.
Once your order is confirmed, it will be prepared and sent directly to your address.
Do you charge for shipping?
No, we don’t.
Shipping is completely free for all orders — no matter where you live or how much you buy.
Will I receive a tracking code?
Yes, every order includes a tracking number.
You will receive an email with your tracking link as soon as your package is shipped, so you can follow your order all the way to your door.
Why is my tracking not updating?
Sometimes tracking updates take a few days, especially when your parcel is moving between countries.
This is normal — once it reaches customs or your local courier, updates will appear automatically.
No worries, your order is on its way!
Are there any extra costs or import fees?
Normally not.
But if your country’s customs adds any additional charges, please contact us.
We will help you solve it — just email supportcontact@saintverre.nl, and our team will reply within 24 hours.
About SaintVerre
SaintVerre is an independent European eyewear brand that focuses on quality, design, and fairness.
We believe in offering beautiful, well-made products at honest prices.
Our small but dedicated team works with care to make sure every customer is satisfied.
We’re always here to support you — friendly, fast, and reliable.